Chatbot Technology

By |2022-08-06T20:46:28+01:00mars 4th, 2022|AI Chatbots|

Sometimes a bot simply can’t handle a customer’s question, or there is sensitive information that needs to be conveyed through an agent. Triggers, automations, and workflows provide support teams with a way to manage and prioritize incoming tickets that need agent help. This opens up possibilities like identifying VIP customers and routing them to a